At Shostabd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your product. To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase (invoice or order number) is required.
Products that are damaged due to customer misuse, accidental damage, or normal wear and tear are not eligible for return.
Non-Returnable Items
Certain types of products cannot be returned, such as:
Perishable goods
Personal care items
Customized or special-order products
Items purchased on clearance or special discount (unless defective)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days. The refund will be issued via the original payment method (Mobile Banking, Card, or Bank Transfer).
Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
Exchange
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of receiving the product.
Cancellation Policy
Orders can be cancelled before shipment. Once the order has been shipped, cancellation is not possible.
Late or Missing Refunds
If you have not received your refund within the specified time, first check your bank account again, contact your payment provider, and if the issue persists, contact us directly.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: info@buysiy.com
Website: http://buysiy.com/